Consul Large Chair and Ottoman

We had Stressless chairs from the late 1970s. A new one was in order. This chair is classic conform going back over a half-century. Your salesperson Keito was very helpful in guiding our purchase. Pick-up at the warehouse was good. However, the instructions did not match the procedure. I arrived and texted my order number and confirmed I was in the parking lot. Instructions said the wait was 15 to 20 minutes, At 25 min. I text again. Told to pull up to the dock. Seems the real procedure was to pull up immediately to the dock. I would suggest the instructions given at purchase will need to be rewritten with input from the warehouse people. The warehouse staff were very nice, and apologetic and helped me load the chair into my van. All and all a good experience